Illumen provides ongoing customer support for training and enhancements. A Client Relationship Manager (“CRM”) is assigned to you once you have completed and signed Illumen Agreement. The CRM is your main point of contact for training, category creation, product enhancement instruction, instruction regarding new product releases, and custom solutions. The CRM’s continued responsibilities entail regular consultative meetings with you to ensure proper and maximum use of the service. In addition to training and general support, our CRM’s act as an advocate for each user in order to provide strategies and solutions for strategic growth and customization. This not only ensures that our clients are satisfied and maximizing the use of our service, but it also provides us the invaluable market feedback for continued product development and perfection of Illumen. You may contact your CRM for any assistance anytime at help@illumen.org or 202.715.1736. Best Practices In addition to training and general support, our CRM’s act as an advocate for each user in order to provide strategies and solutions for strategic growth and customization of the service through Best Practices meetings. Best Practices meetings represent the best practices our customers are using in order to leverage the best Illumen has to offer to meet the challenges different departments face every day to manage online news and information. Our current Best Practices areas of focus are: Executives Federal Government Affairs State Government Affairs Regulatory Affairs Communications and Media Relations Membership To schedule a visit or a Best Practices meeting, please contact: Matt Spencer Vice President of Sales Illumen 1000 Potomac St. Suite 430 Washington, DC 20007 Phone: 202.715.1733 Email: mspencer@illumen.org